We will send an order confirmation by e-mail, where you can see:

• ordered products


• shipping costs


• the total amount of the order

You can check the content of the order through the user account on our website.

The order will be mailed within 1-3 business days. Delivery costs are 5.90 euros. We offer free delivery for orders over 150 euros.

Deliveries arrive within 1-2 business days after Posti has picked up the packages from us. The packages arrive at the pick-up point of your choice. Small packages arrive directly in the mailbox (1-2 t-shirts).

You can also choose "Pickup" as the delivery method, so you can pick up your order in Jyväskylä, from our showroom. Remember that your order can also be picked up by someone close to you in exchange for the order information.

Deviating delivery times are announced in the "Current" section of the online store and in the delivery terms.

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. 14 days are counted from the day when the order has been picked up either by Pickup from store, or from Posti.

Take the package to the Post office and tell us our return code 646233 at the checkout.

Please note and be mindful:

The right of return only applies to unused and sellable products. We do NOT accept returns where the product has, for example, been washed or has clearly been used. If you are returning the product, make sure that no scents, animal hair or dirt stick to it.

Failure to pick up the mail does not mean the return of the order. The return of the package incurs an additional cost to us that is higher than normal postage. If the package is left uncollected, we will charge €10 in addition to the original postage costs and refund the rest of the order.

We are not obliged to accept returns more than 14 days after the customer has received the product. When the return is approved, we register the return on Paytrail and, depending on the payment method, the amount of the order is either returned to your account or the invoice is credited. In some cases, Paytrail will contact the customer directly to verify their account information - if you have made a return to us, remember to monitor your email!

Attention! If you order with pickup, you can also return/exchange the product by visiting our showroom.

We charge €5.90 for the return. We do not offer free returns because we have not included postage and return costs in the product prices.

When the return reaches us, we refund the price of the returned products as well as the original shipping cost minus the return cost of €5.90. If only part of the products from the order is returned, the original shipping cost will not be refunded. If the order had free delivery costs (order over €150), but after the return the value of the order is less than this, we will deduct the original postage costs from the amount to be returned.

Please note that if you have chosen an invoice as the payment method, the return fee of €5.90 remains to be paid on the invoice.

Failure to pick up the mail does not mean the return of the order. The return of the package incurs an additional cost to us that is higher than normal postage. If the package is left uncollected, we will charge €10 in addition to the original postage costs and refund the rest of the order.

The first exchange is free for the customer, but for subsequent exchanges for the same order we charge €5.90

If a product is lost during shipping, damaged, or if you receive the wrong item, please report the issue immediately by email to info@toiveshop.com.

Notification of incorrect delivery or defective products must be made within 14 days of receiving the item. If the package is damaged during transit, you must immediately file a claim with the postal service.

For claims, please include a photo of the defective product and send the details to info@toiveshop.com. This helps keep the communication thread organized and prevents it from getting lost among other customer messages.

Since our clothing is handmade, there is always a chance of manufacturing defects. We will investigate the issue with our manufacturer to trace the error.

Depending on the issue, we will either refund part or the full amount of the product. If we refund the full amount, the product must be returned to us.

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830

www.paytrail.com

Payment options

With us, you can pay in a way that suits you: directly via online banking, card, mobile phone or invoice.

• Online payment of domestic banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki.
• Mobile payment is possible with the MobilePay application
• Card payment: Visa, Visa Electron, Mastercard and American Express
• Invoicing and installment services: Collector (invoicing surcharge EUR 3.80)

We also deliver orders to the EU. Shipping costs are as follows:

Sweden and Denmark: 7,90€

Estonia, Latvia and Lithuania: 9,90€

Germany, Austria, Belgium, Netherlands, Poland, Czech Republic, Slovakia, Luxembourg, Slovenia, Hungary, Bulgaria, Spain, Portugal and Croatia: 10,90€